About this Course

This highly detailed course has been especially designed to cover a wide range of subjects and at the same time make sure that the study texts are presented in a simple and easy to follow way. This means that whatever your level of experience or knowledge, you will be able to get the maximum out of this course.

This advanced diploma course is suitable both for people already working in or intending to work in housing organisations like the UN, humanitarian organisations, local authorities, housing associations, homeless charities, government departments, non-profit-making organisations, churches and other religious personnel. It is also for those people who intend to work as any of the following: charity workers, homelessness officers, welfare officers, humanitarian personnel, nurses and midwives, social workers, health professionals, mental health workers.

Course Contents

Module 1 – Housing Management and Practice

• Poverty and the Philosophy of Housing Management
• Population Demographics and Housing
• Housing Stock, Housing Conditions and Housing Renewal Areas
• Housing Terminology
• Homelessness: A Growing Epidemic
• Causes, Consequences and Prevention of Homelessness
• Central Government, Local Authorities and Housing
• The Housing Corporation and registered Social Landlords
• Best Value in Housing
• Tenants Participation and Management
• The Housing Corporation and registered Social Landlords
• Best Value in Housing
• Tenants Participation and Management
• Rent Collection and Control
• Rent Management and Debtors in Distress
• Managing Crime and Security on Housing Estates
• Tenants at War: Dispute Resolution and Arbitration
• Management of Voids

Module 2 – Housing Law

• English Legal System
• Civil and Criminal Liability
• Contract Law
• Law of Agency
• Company and Partnership Law
• Negligence
• Nuisance
• Trespass
• Occupier’s Liability and Defective Premises
• Employer’s Liability for Health and Safety
• Housing Allocation Law and Waiting Lists Management
• Homelessness and Priority Need
• Tenancy: An Overview
• Tenancy: Regulated
• Tenancy: Secure
• Tenancy: Assured
• Tenancy: Assured Short hold
• Tenancy: Introductory
• Tenancy: Business
• Tenancy: Licence
• The Rent Service
• Adverse Possession
• Right to Buy
• Harassment and Unlawful Eviction
• Repairs and Overcrowding
• Houses in Multiple Occupation
• Tenant’s Conduct and Anti-Social Behaviour
• Housing and Family
• Mortgages
• Immigration Law Relating to Refugees & Asylum Seekers
• The Immigration Rules and Public Funds
• Confidentiality
• Freedom of Information
• Discrimination and Equal Opportunity
• Civil Litigation
• European Convention on Human Rights

Module 3 – Administration of Social Welfare and Benefits

• Poverty and Social Welfare
• Administration & Classification of Benefits
• Immigration Rules & Public Funds
• Different types of N I Contributions
• Attendance Allowance
• Constant Attendance Allowance
• Disability Living Allowance
• Disabled Persons Tax Credit
• Hospital Admission
• Crisis Loans
• Incapacity Benefit
• Industrial Injuries Disablement Benefit
• Invalid Care Allowance
• Reduced Earnings Allowance
• Retirement Allowance
• Severe Disablement Allowance
• Statutory Sick Pay
• Vaccine Damage Payments
• War Disablement Pension
• Child Benefit
• Employed Persons
• Child Benefit
• Working Tax Credit
• Guardians Allowance
• Maternity Allowance
• Maternity Payment
• Statutory Maternity Pay
• Child Maintenance Bonus
• Jobseeker’s Allowance
• Back to Work Bonus
• Training
• Redundancy Payments
• Income Support
• Residential Care & Nursing Homes
• Social Fund
• Budgeting Loans
• Crisis Loans
• Community Care Grants
• Cold Weather Payments
• Benefits Abroad
• Housing Benefit
• Council Tax Benefit
• General Information
• NHS Prescription Charges
• NHS Dental Charges
• NHS Sight Tests & Optical Costs
• Wigs and Fabric Supports
• Fares to Hospital Assisted Prison Visits
• Assisted Prison Visits
• Milk Tokens and Vitamins
• Adjudication of Benefits
• Funeral Payments
• Widows Benefits
• Widows Pension
• War Widows Pension
• Retirement Pension
• New Deal

Module 4 – Management, Economics and Financial Principles

• Management
• Principles of Management
• Qualities of the Manager
• Managers and their Staff
• Frustration
• Motivation & Job Satisfaction
• Delegation
• Training and Development
• Time Management
• Customer Service & Quality
• Information Technology
• Decision Making & Problem Solving
• Stress Management
• Economics
• The Free Market Economy
• The Financial System & Money
• Inflation
• Interest Rates
• Exchange Rates
• Unemployment
• European Monetary System & Single Currency (EURO)
• International Business, Trade and Protectionism
• Balance of Payments
• The World Bank
• International Monetary Fund
• Financial Principles
• Financial Terminology
• Accounting Convention & Reasons for Accounting Records
• Principles of Bookkeeping
• Books of Accounts
• Preparation of Accounts
• Trading, Profit & Loss Account & the Balance Sheet
• Accounts of Limited Liability Co’s & Non-Profit Making Organisations
• Depreciation of Fixed Assets
• Budgeting
• Value Added Tax
• Principles of Insurance

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