|
|
Meaning
of Facilities Management |
|
|
Developing
Strategies for Facilities Management |
| |
Outsource
of Retain in house? |
| |
Human
Resources Management Implications |
|
|
Policy
and Procedures for Outsourcing |
|
|
Policy
and Procedures for in-house Provision |
|
|
Service
Specifications, Service Level Agreements and Performance Monitoring |
|
|
Legal,
and Health and Safety Considerations |
|
|
Facilities
Management Service Providers |
|
|
Managing
Service Provider and Supplier Relationships |
|
|
Contract
Management and Financial Control |
|
|
Benchmarking
Performance |
|
|
Private
Investment and Partnership |
|
|
Training
and Development |
|
|
Motivation
and Job Satisfaction |
|
|
Decision
Making and Problem-Solving Techniques |
|
|
Confidentiality |
|
|
Discrimination
and Equal Opportunities |
|
|
European
Convention on Human Rights |
