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Module 1 - Housing Management and Practice |
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Poverty
& the Philosophy of Housing Management |
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Population
Demographics & Housing |
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Housing
Stock, Housing Conditions and Housing Renewal Areas |
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Housing
Terminology |
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Homelessness:
a growing epidemic |
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Causes,
consequences and Prevention of Homelessness |
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Central
Government, Local Authorities and Housing |
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The
Housing Corporation & Registered Social Landlords |
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Best
Value in Housing |
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Tenants
Participation & Management |
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Rent collection
and control |
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Rent
Management & Debtors in Distress |
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Managing
Crime and Security on Housing Estates |
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Tenants
at war: dispute resolution & arbitration |
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Management
of voids |
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Building
societies as a source of housing finance |
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Customer
service and quality |
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Managing
Hostel and temporary Accommodation |
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Discrimination
and equal opportunities |
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Mortgage
repossession and Rescue |
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Urban regeneration |
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The
homeless and mentally ill |
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English
Legal System |
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Civil
and Criminal liability |
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Contract
law |
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Law
of agency |
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Company
and Partnership law |
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Negligence |
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Nuisance |
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Trespass |
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Occupier's
Liability and Defective premises |
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Employer's
liability for Health & Safety |
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Housing
Allocation law and waiting lists management |
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Homelessness
and Priority Need |
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Tenancy:
an overview |
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Tenancy:
regulated |
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Tenancy:
secure |
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Tenancy:
assured |
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Tenancy:
assured shorthold |
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Tenancy:
introductory |
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Tenancy:
Business |
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Licences |
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The rent
service |
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Right
to buy |
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Harassment
and unlawful eviction |
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Repairs
and overcrowding |
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Adverse
possession |
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Houses
in multiple occupation |
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Tenant's
conduct & anti-social behaviour |
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Housing
and family |
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Immigration
law relating to refugees and asylum seekers |
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Mortgages |
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Civil litigation |
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Immigration
rules and public funds |
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Confidentiality |
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Freedom
of information |
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Discrimination
and equal opportunities |
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European
convention on human rights |
Module 3 - Administration of Social Welfare and Benefits
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Poverty
and Social Welfare |
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Administration
& Classification of Benefits |
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Immigration
rules and public funds |
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National
Insurance Contributions |
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Attendance
Allowance |
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Constant
Attendance Allowance |
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Disabled
Persons Tax Credit |
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Disability
Working Allowance |
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Hospital
Admission |
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Exceptionally
Severe Disablement Allowance |
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Incapacity
Benefit |
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Independent
Living (1993) Fund |
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Industrial
Injuries Disablement Benefit |
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Invalid
Care Allowance |
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Reduced
Earnings Allowance |
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Retirement
Allowance |
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Severe
Disablement Allowance |
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Statutory
Sick Pay |
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Vaccine
Damage Payments |
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War
Disablement Pension |
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Child
Benefit |
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Child
Benefit (Lone Parent) |
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Working
Family Tax Credit |
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Guardians
Allowance |
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Maternity
Allowance |
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Maternity
Payment from the Social Fund |
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Statutory
Maternity Pay |
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Child
Maintenance Bonus |
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Jobseeker's
Allowance |
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Back
to Work Bonus |
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Earnings
Top up |
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Employment |
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Enterprise |
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Training |
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Redundancy
payments |
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Income
Support |
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Residential
Care Homes & Nursing Homes |
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Social
Fund |
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Budgeting
Loans |
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Crisis
Loans |
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Community
Care Grants |
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Cold
Weather Payments |
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Housing
Benefit |
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Council
Tax Benefit |
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General
Information |
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NHS
Prescription Charges |
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NHS
Dental Charges |
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NHS
Sight Tests and Optical Costs |
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Wigs
and Fabric Supports |
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Fares
to Hospital |
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Assisted
Prison Visits |
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Milk
Tokens and Vitamins |
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Adjudication
of Benefits |
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Funeral
Payments from the Social Fund |
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Widows
Benefits |
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Widows
Payment |
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Widowed
Mothers Allowance |
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Widows
Pension |
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War
Widows Pension |
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Retirement
Pension |
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Reforms
relating to Additional Pension (SERPS) |
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Equality
of State Pension Age |
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Non-Contributory
Retirement Pension |
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Employed
Persons |
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Class
1 National Insurance Contributions |
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NI
Contribution Holiday for Employers |
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Home
Responsibilities Protection |
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Reduced
Liability for Married Women and Widows |
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Christmas
Bonus |
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Benefits
Abroad |
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Other
Help |
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How
to verify those who have the right to work in the UK |
Module 4 - Management, Economics & Financial Principles
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Management |
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Principles
of Management |
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Qualities
of the Manager |
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Managers
and their staff |
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Frustration |
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Motivation
and Job Satisfaction |
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Delegation |
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Training
and Development |
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Time
Management |
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Customer
Service and Quality |
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Information
Technology |
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Data
Protection and Confidentiality |
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Decision
Making & Problem |
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Solving |
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Stress
Management |
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The
Free Market Economy |
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The
Financial System and Money |
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Inflation |
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Interest
Rates |
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Fighting
Unemployment |
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European
Monetary System & Single Currency (EURO) |
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International
Business, Trade and Protectionism |
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Balance
of Payments |
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The
World Bank |
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International
Monetary Fund (IMF) |
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Financial
Terminology |
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Accounting
Convention and Reasons for Accounting Records |
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Books
of Accounts |
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Principles
of Bookkeeping |
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Preparation
of Accounts |
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Trading,
Profit & Loss Account & the Balance Sheet |
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Accounts
of Limited Liability Companies and Non-Profit Making Organisations |
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Depreciation
of Fixed Assets |
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Budgeting |
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Value
Added Tax |
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Principles
of Insurance |
